FAQ's
General Questions
What is Grace Shopaholic?
Grace Shopaholic is an Ecommerce website (Online Store) where you can buy products like Cosmetics items, Jewelry, Bages, Clothes and more. Our first aim is to provide quality products in a australia.
Do I need any technical knowledge to use Grace Shopaholic?
No, you don’t need any technical expertise to use Grace Shopaholic.
Order Related Questions
On my first order. What do I need to know?
On your first order you need to verify your credit card security, first time orders can only be sent to the card holder's billing address & contact details.
To avoid delays, please ensure that your credit card billing address is the same as the one on your card and also verify the cardholder name.
Furthermore, please ensure that you have entered your contact details correctly, so that we can communicate with you should it be necessary to do so.
Do I need to create an online account to place my order?
Setting up an account is a mandatory, if you can do this then you can be able to enjoy the following benefits:
- Review your previous purchases and track your order.
- You can get the return authorization number directly from your account.
- Access your wish list and view it when you need it.
- You can get notification when new products are launched.
- You can save your address details and credit card details to make the shopping faster.
- You can easily manage your account and newsletter.
Please be informed that changes can be made to the shipping or contact details without any doubt, if it has not been shipped already. In case it has already left our facility and is in transit, please contact us by email. Our Customer Experience Team will certainly try their best to solve this for you along with our shipping partner.
When does the timing of customer service start and stop?
How can I place an order?
Shopping at our online store (Grace Shopaholic) is very simple if you already know about the online store and what you're looking for, then use the specific product category links in “Cosmetics”, “Jewelry”, or “Bags & Accessories” and “Clothes”.
Once you’ve found the product you want to order, then select size, color, No# of pieces and click on the ‘ADD TO BAG’ button below. Now you can view your selected product at the top of the page.
You can remove the product from your shopping bag if you can change your mind, otherwise complete your order by clicking the ‘BUY NOW’ button.
Can I change or modify my order shipping address once it’s been placed?
Yes, You can change your shipping address or contact details by emailing us on graceshopaholics@gmail.com. But still, you can contact us to find out if we can edit your ordered product or change your delivery address, If it's still early in the order process.
Can I cancel my order anytime?
No, one thing is to keep in mind, the order cancellation process is short. So you can generally cancel your order immediately after it's placed, before the order is too far along in the process.
Can I change my order anytime?
If your order is not shipped then you can change your order. Simply you can write your query about your order and send it to us on graceshopaholics@gmail.com. For COD order our support team will get in touch after placing an order and get confirmation about your order if any changes are required then you can let them know.
In case I can’t palace an order. How can I fix It?
Please find our recommendation for placing your order below:
- Connect to the website with a different browser: we recommend using the latest version of Google Chrome or Mozilla Firefox
- Delete cookies from your browser or clear your cache from your browser
- Sometime create issue of payment gateway the you can use an alternative payment method
- Check that your payment card is enabled for online purchases.
If you still have problems placing your order, please contact our Customer Service Support using the “contact us” link found below. We’ll be happy to help!
How do I make a complaint if I'm unhappy?
We are committed to providing excellent customer services at every possible opportunity. We try to make sure that you're happy with Grace Shopaholic services support. If your query related to something other than a complaint us at graceshopaholics@gmail.com we’ll do our best to make you happy again
What is a pre-order and Is it working?
You can pre-order a selection of products even before they come available.
All items of this type are identified with a PRE-ORDER label that can be seen on the product page. You can buy and will receive them at your preferred address as soon as we can do with shipping.
If you have a mixed order. it includes both already available items and pre-order items, it may be processed separately to ensure faster delivery.
Please note that payment will be taken when the package is shipped. You’ll receive a confirmation email as soon as we ship your package.
To confirm the validity of your card, a 1 Euro or 1 Dollar payment may have to be authorized. This authorisation is not a charge: your credit card will only be charged upon delivery.
What should I do If my parcel is missing or stolen?
We will send tracking ID through email of your product so you can track your item anytime. If your tracking ID status says that it is delivered and you have not yet received it then you can query us at graceshopaholics@gmail.com & we will help you.